The services will cover the following areas of concerns: Your client s account details Maintenance services Product information support Resolving complaints and inquiries Loyalty programs management Outsourcing your back office will optimize all various types of customer care interactions with regards to revenue production. These are the following services offered by application management outsourcing to its clients: 1. Continuous monitoring of your network and reporting any unusual incidents happened to the network itself, hardware, operating system, database, and application. 2. Administration of the elements associated with your network, hardware, operating system, database, and application. Usually, the services done by these companies were those that are not within their clients core competencies and that the labor costs in their clients localities are usually higher than in the outsourcing companies. Some types of outsourcing services they provide include: IT Outsourcing is the type of outsourcing service that includes everything within the Information Technology horizon. As an overview, offshore outsourcing is the hiring of services of an external organization or entity to execute partial or full business functions in a country apart from the one where a product or service will be sold or consumed. The development of the Internet technology gives way to progress of offshore outsourcing. This takes place when the industrialized countries with exporting jobs extend their service to developing countries. United States is one of the foreign countries that play an important role in outsourcing today. It is among those places that have the capacity to outsource because in the first place this country is highly industrialized. An insurance company for an instance, can outsource either their processing program claims or a certain bank can outsource their processing system loans. Other outsourcing usual cases are the payroll outsourcing as well as the call center business. Normally, companies which are searching at business outsourcing are eager to attain savings cost through hand over the effort to a third-party which can benefit from scale companies by accomplishing similar work for various companies.