The services will cover the following areas of concerns: Your client s account details Maintenance services Product information support Resolving complaints and inquiries Loyalty programs management Outsourcing your back office will optimize all various types of customer care interactions with regards to revenue production. This can be done by identifying the non-core activities of your business through assessment of the various activities within the company to determine which have a direct impact on satisfying customer needs. After identifying the non-core activity, your offshore outsourcing consultant will identify the following attributes: If outsourcing can actually contribute on high quality of products or services and cost-effectiveness on the operation of the company. For other people who do not have a thorough understanding about outsourcing, it can be nonsense. Among all of them, the businessmen show much interest in the process of outsourcing. They even consider it a modern day boom. This is the answer to their problem of scarcity in human resource as an example. As the present IT qualified person in the United States, or a student planning to take have an IT career, outsourcing is a business style you must understand completely. Do not expect that this style will change in the future, but do not be helpless to deal with the changes either. What are the possible changes with IT Outsourcing? World markets have extensive competition; however, every company has their limitations maintaining productivity and profits. Companies need comprehensive procedures to broaden their knowledge and gain expertise on the core competencies and remove non core activities by incorporating business outsourcing services. The outsourcing software development involves the transfer of software enhancement activities by a company to third party service vendors or software firms that are situated in offshore locations. It gives companies an opportunity to develop such software at a lower rate, acquire needed personnel of specialized labor at economical cost, promote extensive software research, and save time.