Companies paved the way of providing more employment opportunities to a lot of people in various countries by outsourcing. There is an important strategy behind the success of call centers. And, this is because of outsourcing strategy. This is considered as the best way to increase cost effectiveness of the said companies. The services will cover the following areas of concerns: Your client s account details Maintenance services Product information support Resolving complaints and inquiries Loyalty programs management Outsourcing your back office will optimize all various types of customer care interactions with regards to revenue production. Business Process Outsourcing comprises the process software and management as well as the people processing such service as a usual ASP only comprises the provision of entry to technicalities and functionalities offered or served up via available software, normally through the use online browsers to the clients or customers. Among all of them, the businessmen show much interest in the process of outsourcing. They even consider it a modern day boom. This is the answer to their problem of scarcity in human resource as an example. Outsourcing has the following advantages: 1. Cost-Effective Labor. Cheap but highly productive labor force is the main advantage brought by outsourcing. It enhances the capability of decision making. This is most particular for the human resource outsourcing whereas the administration can have the chance to focus on the policies that are implemented. They can also study it thoroughly. It aids in organizational growth. Since the task will be imparted to several branches, it will be easier for the company to deliver business objectives. If these significant information spills out then something might get wrong with the business. Wrong intentions. If outsourcing has been pushed through with the wrong intentions then most likely it will fail. For instance, your company is battling with poor business management and you think that outsourcing will lift it, and then think again because you might be wrong.