And it isn't fair to expect a tech support person to automatically know what a "thing-a-ma-jingy," or "whatcha-ma-call-it" is. The following describes the correct names for common components of software so that when you experience a problem, you can effectively describe an issue that you're having and a technician can readily resolve it. The above illustrations were just a couple of examples of how far computer technology has grown, and how far we've pushed "user-friendliness" to its limit. Eventually, the keyboard and mouse will have to play a role when computer newbies have to work with one as a cash register, as a hotel booking program, or as a library's catalog system. Both errors in these cases can be resolved by updating the computer on a regular basis. Microsoft provides a section on its website that can automatically update a computer online and it does this at no cost in an effort to reduce errors like this. Always try to keep your computer updated so that should a program share a file, it will share a file that has been updated on hundreds of thousands of computers, like yours. When Windows was developed, the need for typing commands was essentially eradicated thanks to the introduction of the point-and-click (mouse) interface. But this didn't stop the batch file fever that started under MS-DOS - and in some small circles, batch files are still as popular as they were in the beginning. We wouldn't be surprised to learn if other motivations behind spreading viruses were similar to this person's, but that doesn't justify the damage that viruses do. Innocent people become pawns for the evil plans of others who've convinced themselves they're doing the "right" thing. To protect a computer from getting a virus, or clean a virus from a computer system once infected requires the use of an antivirus utility. Computer Help Where and How to Get It Well there's no denying it - No matter how new or how well maintained our computers are, we all encounter computer problems sooner or later. The good news is that we don't have to face them alone. There are a ton of resources available to walk us through computer issues but it may take a little knowledge in knowing how to access them.